Episode 169 - Identifying Staff Reinforcers
Episode 169 - Identifying Staff Reinforcers
This episode is worth 1.0 SUPERVISION CEU
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Gather round, employees! I’ve bought you all something so special. You’ll want to work twice as hard once you see what it is. Drumroll please. It’s tickets to the opera! What’s that? You don’t care for hours of singing in German? You can’t easily get a babysitter for a four-hour trip to the big city much less pay for parking? Well, guess I should have listened to that episode of ABA Inside Track where research on alternatives for managers making guesses as to what will function as a reinforcer for employees was discussed. Maybe they’d have allowed us to avoid this embarrassing and disheartening exchange. So, you cool if I scalp those tickets?
This episode is available for 1.0 SUPERVISION CEU.
Articles discussed this episode:
Cohen-Almeida, D., Graff, R.B., & Ahearn, W.H. (2000). A comparison of verbal and tangible stimulus preference assessments. Journal of Applied Behavior Analysis, 33, 329-334. doi: 10.1901/jaba.2000.33-329
Wilder, D.A., Rost, K., & McMahon, M. (2007). The accuracy of managerial prediction of employee preference: A brief report. Journal of Organizational Behavior Management, 27, 1-14. doi: 10.1300/J075v27n02_01
Waldvogel, J.M. & Dixon, M.R. (2008). Exploring the utility of preference assessments in organizational behavior management. Journal of Organizational Behavior Management, 28, 76-87. doi: 10.1080/01608060802006831
Slowiak, J.M. (2014). “How may I help you?” Improving telephone customer service in a medical clinic setting. Journal of Organizational Behavior Management, 34, 39-51. doi: 10.1080/01608061.2013.873382
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